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Our Process

Timbrook Collision Center is happy to be the go-to certified collision repair center in Cumberland and La Vale, MD. Our team of certified technicians can make your car like-new upon pick-up from small dings and dents from fender benders or storms to full car body repairs. Have questions about the process or if we can repair your car? Give us a call for a free estimate and ask about our specials. We work hard to do our part in the community, which is why we are committed to using only eco-friendly products that reduce volatile emissions, reduce hazardous waste, and refinish coatings that help to reduce air pollution. We strive to make visiting us as easy as 1-2-3. See below for the steps and process here at Timbrook Collision Center.

Step 1: Schedule Appointment

Give us a call or contact us here online. We are located at 10385 Mount Savage Rd. NW Cumberland, MD, 21502. We offer convenient weekday hours Monday to Friday open from 8 am to 5 pm. Need more time? Ask us about our key drop off service. We hope that we can provide a convenient service for every driver who comes our way. Schedule a 30-45-minute Damage Estimate Review appointment to provide a quality, accurate estimate. At this appointment, depending on the severity of repairs, you may or not have to leave your vehicle with us. If needed, we will start making your rental car reservation. We have In-House rentals available for your convenience.

Step 2: Estimate

We will take photos to document vehicle condition, and perform a previous damage walk around, notating old damage that is not accident-related. We believe in full transparency when working on your car. This is why we offer free estimates before doing any work. How do we do this? We bring in your car for a general inspection, see the damage done, assess the external damage, and make assumptions about the internal damage. We are then able to provide you with a free estimate of services and costs. We don’t do any additional work or charge more without first letting you know of the charges and work that may be needed.

Step 3: Insurance Claims

We will manage any insurance company issues if there are repairs needed that may have been missed. This applies to photos or off-site estimates performed beforehand.

Step 4: Reminder

You will receive a reminder call a few days before your scheduled drop-off date.

Step 5: Updates

We will update you regularly by phone, email, or text to let you know the status of your vehicle, as well as any unforeseen delays that may arise, and the steps we are taking to minimize them. We will also update your insurance company and rental company.

Step 6: Return

We will return your vehicle repaired, washed, vacuumed, and cleaned. When it comes to detailing, we can help better preserve the paint on the exterior, vacuum out the interior carpeting, and clean under the hood to make sure everything is connected and running smoothly.

Before Dropping Off Your Vehicle...

1.

Remove all personal or unnecessary items from your vehicle. This helps to eliminate time spent moving and storing your items to gain the access we will need to make repairs.

2.

Bring all the keys you may need for a locked area such as your trunk, wheel well, spare tire, cargo box, etc. We may need these to complete repairs.

3.

If possible, have at least half a tank of fuel. After repairs are completed we will perform a test drive.

4.

Please disable all car and audio alarm systems, or provide us with appropriate codes in order to disable them.

5.

If new paint is needed, please avoid the use of all Armor All or similar products; they slow down paint during the curing process.

We accept the following forms of payment:

  • Credit Cards
  • Debit Cards
  • Cash

Thank you for helping us streamline your repair process, and the opportunity to serve you.

Enjoy Complimentary Amenities

  • Free Wi-Fi
  • Courtesy Loaners
  • Rental Cars Available
  • Newspapers & Magazines
  • Beverage & Coffee Bar
  • Vending Machines
  • Certified Technicians
  • Genuine OEM Parts
  • Comfortable Waiting Area

Our Hours

Monday – Friday: 8:00am – 5:00pm
Saturday – Sunday: Closed

Collision Repairs in Cumberland, MD

Is your car ready for some collision repairs? Timbrook Collision Center is the trusted collision center in the Cumberland, MD area. Our professional technicians and highly trained and knowledgable service team are here to make sure the repairs your vehicle gets meet or exceed manufacturer standards.

Free Estimate

Step 1 of 3

Before & After Photos